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Professionals encounter problems in their work environments that can be attributed to a generally perceived friction between rules and practice. Part I demonstrates that this professional squeeze is not just a result of a bilateral interaction between worker and friction; it is indicative of the much larger context in which professionals operate as apparently powerless appendices, constrained by the rules and processes surrounding them. A coherent concept associated with such a context is presented by March, Schulz and Zhou in 2000, as introduced through their ecology of rules. In their study on the issue of rule change, they defined a rule’s life cycle as consisting of rule birth, rule revision and rule suspension. Changes inside or outside the context may act as stimuli for a transition from one rule life cycle stage to another. A cr...
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